??????, ?? ???????????? ??? ?????? ????? ?????? ????????? ??? ?? ??????????? ??? ?????????????? ??? ????????? ????????????.? ?????? ??? ??? ????? ?????????? ?? ?? ???????????????? ??? ??????, ???? ?? ?? ??????????? ??? ?? ???????, ????? – ?????? ????????? ??? ?????? ???.Generally The simplest way to figure this out is to create a customer journey